This Privacy Policy explains how CreaMate collects, uses, stores, and protects information when you use our AI image generation and AI video generation services.
We may collect the following categories of information:
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Account Information
- Examples: Name, email address, login details, and other information you provide when creating or managing an account
- Purpose: To create your account, authenticate access, provide support, and manage service delivery
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Input and Output Content
- Examples: Prompts, uploaded files, reference images, generated images, generated videos, and editing instructions
- Purpose: To process your requests, generate outputs, troubleshoot issues, and improve service quality
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Usage Information
- Examples: Features used, generation activity, timestamps, credit consumption, and interaction logs
- Purpose: To analyze platform performance, prevent abuse, and improve the product
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Device and Technical Information
- Examples: IP address, browser type, operating system, device identifiers, and diagnostic logs
- Purpose: To maintain security, ensure compatibility, and monitor service reliability
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Payment and Billing Information
- Examples: Subscription status, billing address, invoice data, and transaction metadata
- Purpose: To process payments, manage subscriptions, and comply with legal and accounting obligations
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Cookies and Similar Technologies
- Examples: Session cookies, preference cookies, and analytics-related identifiers
- Purpose: To keep you signed in, remember preferences, and understand how the service is used
We use collected information to:
- Operate and deliver CreaMate services
- Generate and return requested image and video outputs
- Authenticate users and secure accounts
- Process subscriptions, payments, and billing
- Prevent fraud, abuse, and unauthorized access
- Improve models, workflows, product quality, and user experience
- Comply with legal obligations and enforce our terms
We do not sell your personal information. We may share information in the following situations:
- With service providers that help us host infrastructure, process payments, analyze usage, or provide customer support
- When required by law, regulation, legal process, or government request
- To protect the rights, safety, property, users, or security of CreaMate
- In connection with a merger, acquisition, financing, or sale of all or part of our business
We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary depending on the type of data and how the service is used.
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
Depending on your jurisdiction and how you use the service, you may be able to:
- Access or update account information
- Request deletion of certain personal data
- Stop using the service and close your account
- Control cookies through browser settings where applicable
Your information may be processed and stored in countries other than your own, where data protection laws may differ. By using CreaMate, you understand that such transfers may occur as necessary to operate the service.
We may update this Privacy Policy from time to time. The updated version becomes effective when posted on this page. Continued use of CreaMate after an update means you accept the revised policy.
If you have questions about this Privacy Policy or our data practices, contact us at [email protected].
By using CreaMate, you acknowledge that you have read and understood this Privacy Policy.